Accessibility

Using this online form

This online form is run by the Ministry of Justice. We want as many people as possible to be able to use this online form. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the form using just a keyboard
  • navigate the form using speech recognition software
  • listen to the form using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

About the accessibility of this online form

We are in the process of arranging a full WCAG 2.1 audit for this online form.

We will update this statement once we’ve received the WCAG 2.1 audit report. In the meantime, we have done some basic checks, and addressed the issues that were flagged.

We used components in the GOV.UK Design System to build this form. The Design System accessibility guide explains the current state of accessibility for these components.

We have extended the functionality of one of the components provided by the GOV.UK Design System. The ‘add another’ component, on the upload page, is a new component. It hasn’t been thoroughly tested yet, but will be tested when this service goes to audit.

What to do if you can’t access part of this form

If you need information on this website in a different format, you can request support in the following ways:

  • email cff@sscl.gse.gov.uk
  • call 0808 196 1759
  • if you’re outside the UK, call +44 1633 630904

The opening times for the SSCL helpline are:

Monday to Friday: 8am to 6pm Closed on bank holidays.

Reporting accessibility problems

We’re always looking to improve the accessibility of this online form.

If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: claim.for.costs.of.a.childs.funeral@digital.justice.gov.uk giving details of the issue and any assistive technology you are using.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this online form’s accessibility

The Ministry of Justice is committed to making its online forms and services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This online form is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance issues listed below.

Issues with interactive tools and transactions

There are known issues with the GOV.UK Design System, as explained in the Design System accessibility guide. We will update our form with any accessibility fixes once they are released to the GOV.UK Design System.

We plan to do this by September 2019.

How we tested this online form

Basic tests were performed on this online form on 11 July 2019. The form was tested from start to finish with keyboard testing, zooming in to 300% and VoiceOver. These tests were carried out by the Ministry of Justice.

We tested our main online platform, available at https://claim-for-costs-of-a-childs-funeral.forms.justice.gov.uk

What we’re doing to improve accessibility

We are in the process of arranging a full WCAG 2.1 audit of this online form. We will then update this statement and aim to implement any changes by September 2019.

There are known issues with the GOV.UK Design System, as explained in the Design System accessibility guide. We will update our form with any accessibility fixes once they are released to the GOV.UK Design System.

This statement was prepared on 15 July 2019.